11971 James Street, Holland, MI 49424 | Office: (616) 345-5263 | Fax: (855) 833-3251

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Job Title: Front Desk/Office Coordinator


Reports to: Dr Birkholz and Erin Lamb

Location: Holland office

Department: Support Staff

Position Type: Full time

Date Created: 3-24-21

Supervises: None

Job Purpose/Summary

This individual will be the first point of contact with potential or current clients of both Laurie Birkholz MD and Associates and Equilibrium Physical Therapy, PLC. This associate will need to possess strong customer service skills and be able to multi-task to help manage patient flow, clinic operations and trouble shooting. Members of our team will also need to function well in a team and be excited about supporting the growth of both businesses.

Duties and Responsibilities


  1. Computer and electronic medical record (EMR) utilization (weighted %)
    • Navigate all EMR systems required for both LBMD and EQPT
    • Scheduling
      • New appointments and follow ups
      • Outpatient testing
      • Obtaining test pre-certification
      • Appointment reminder calls for LBMD
      • Management of waitlists and schedule blocks/vacations
  1. Patient experience
    • Greet patient, manage check in and check out
    • Patient communication- email, written and phone
    • Concierge membership management
    • Special occasion recognition (birthday card mailing)
    • Welcome/discharge/thank you letters
    • Practice promotion, events (may include occasional evenings or weekend hours)
  2. Payment transactions
    • Receive and process payments
    • Daily payment reconciliation
    • Prepare fee tickets
    • Management of petty cash and deposits
    • Invoicing
  3. Medical records
    • Scanning and faxing
    • Records requests
    • Filing in the patient chart
  4. Office operations
    • Opening and closing of office
    • Open and distribute mail
    • Maintain cleanliness of common areas
    • Assisting with laundry
    • Receive office deliveries
    • Manage office supply inventory and ordering
  5. Clinical tasks
    • Phone triage
    • Support to MA as needed
      • Rooming patients and obtaining vitals
    • Creation and management of business reports
  6. Retail operations
    • Inventory management and ordering
    • Daily sales
  7. Office communication
    • Managing outside vendor appointments and tasks (i.e. IT, waste removal)
    • Faxing and emailing to coordinate care
  8. Performing other duties as assigned


  • Customer service skills
  • Excellent critical thinking skills
  • Ability to multitask
  • Strong attention to detail
  • Experience with computer software systems
  • Strong communication skills
  • Solid understanding of medical office operations
  • Entry level clinical experience is preferred
  • Strong interpersonal skills

Experience Requirements

A minimum of 3 years of medical office experience is preferred. In addition, this associate must possess basic computer skills


Working Conditions

Fast paced work environment in cycles

Self-managed work hour outside of collaborative meeting schedules.

Requires flexibility to adjust to changing priorities


Physical Requirements

  • Sitting: Constantly
  • Standing: Occasionally
  • Walking: Occasionally
  • Bending and Twisting: Occasionally
  • Reach above head: Rarely
  • Climbing: Break room is on second floor
  • Crouching, Stooping, and kneeling: Occasionally
  • Grasping objects: Frequently
  • Find motor dexterity (Typing): Constantly
  • Use of head and neck: Constantly
  • Push, pull, lift, or carry: Occasionally up to 50lb

Other Duties

As assigned by manager based on business needs


To apply, email info@lauriebirkholzmd.com

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